Legal & Compliance
At Fulminoso Essentials, we are committed to your complete satisfaction with our premium European products. This policy outlines the conditions and procedures for returns, exchanges, and refunds.
01
Return Window
You may initiate a return within 7 days of receiving your order. The 7-day period begins from the date of delivery as confirmed by our courier partner. Returns requested after this period will not be accepted.
02
Return Eligibility
To be eligible for a return, products must meet all of the following conditions:
03
Non-Returnable Items
For hygiene and safety reasons, the following products are NOT eligible for return once opened or used:
Fragrance
Perfumes
Cannot be returned once the seal is broken. Only accepted if completely unopened in original sealed packaging.
Skin Care
Cosmetics & Beauty
Cannot be returned once opened due to hygiene. Only accepted if completely unopened in original sealed packaging.
Gourmet Foods
Food Products
Cannot be returned once packaging is opened due to food safety regulations. Only accepted if completely unopened.
04
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with the following:
We will arrange a replacement (including shipping charges) for genuinely damaged or defective products, even if the seal is broken.
05
How to Initiate a Return
- Contact our support team at help@fulminoso.com or +91-7666075193
- Provide your order number and reason for return
- Our team will verify eligibility and provide return instructions
- Pack the product securely in its original packaging
- Ship the product to the return address provided by our team
Important: Do not ship products back without prior authorisation. Unauthorised returns will not be processed.
06
Return Shipping
Customer responsibility
For change-of-mind returns, customers bear the return shipping cost. We recommend a trackable method — we are not responsible for products lost in transit.
Company responsibility
For damaged, defective, or incorrect products, we will provide a prepaid return label or reimburse your return shipping costs.
Return address: Plot No 153, Aster K-404, Sec 11, Tulsi Landmark, Moshi, Pune 411026, Maharashtra, India (or as specified by our support team).
07
Refunds
Once we receive your return, our quality team will inspect it within 3–5 business days. You will be notified via email once inspection is complete.
3–5
Business days for return inspection
5–7
Business days to initiate refund
5–10
Additional days to reflect in your account
Shipping charges are non-refundable unless the return is due to our error. If free shipping was applied and a partial return brings your order below the free shipping threshold, standard shipping charges may be deducted.
08
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.
09
Order Cancellation & Unavailable Items
Unavailable or Out-of-Stock Items: If an item you have ordered and paid for is found to be unavailable or out of stock after payment confirmation, we will notify you promptly via email or phone. In such cases, a full refund will be initiated to your original payment method within 5–7 business days. No action is required from your end.
